Refund & Cancellation Policy
Last Updated: September 2026
This policy applies to professional service fees paid to KSMC. It applies alongside the signed engagement letter for a given engagement. Because our deliverables consist of tailored professional hours, highly specialized strategic expertise, and custom reports, our billing and cancellation procedures are structured as follows:
1. Fees and Project Billings
All fees and project milestones are outlined explicitly in your customized, mutually signed Engagement Letter or Master Services Agreement (MSA). KSMC invoices for professional services rendered, and all electronic payments are securely processed through our third-party compliant processors. We do not charge upfront retainers.
2. Engagement Cancellations and Terminations
Clients maintain the right to halt, pause, or cancel an engagement at any time by providing written notice to KSMC. Upon receipt of a formal written cancellation request:
– KSMC will immediately cease all active work on the project files.
– An invoice will be generated representing all professional advisory hours incurred up to the exact date and time of the cancellation notice.
– The client is responsible for settling the final invoice for the hours incurred up to that cancellation point.
3. Final Deliverables (Reports and Reviews)
Once a final report has been formally finalized, issued, and delivered electronically to the client, the professional fees associated with that specific deliverable are fully earned and strictly non-refundable. Fees are earned on the performance of the work, not on the outcome of the transaction.
4. Dispute Resolution
For any billing discrepancy or raising any dispute, please contact us at accounting@ksmc.ca so we can review the engagement milestones and reach an equitable resolution.